Shipping Information

Method of Payment

Paypal is our main online merchat service.
Direct Credit payment is acceptable. Please notice me via email after Check out your order.  Account details will be provided to you for payment.
Money Order issued by Australia Post is acceptable. Please notice me via email after Check out your order. Your order will be sent after payment cleared.

Delivery & Postage

Goods will be posted with 2-3 days of receiving cleared payment. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Email confirmation of despatch will be sent after goods despatched.

Australia,Malaysia, Singapore, USA and UK are on our delivery list. Please check on the "postage and handling fee " BOX when check out.

If you are placeing your order from outside of these countries, please make contact with us for postage information.


No goods will be despatched unless payment of shipping cost is received in full.

Return Police

All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for if you change of mind or if you have made a wrong decision.
 
In the event of an item arrives broken or damaged in transit, please photograph the damaged item and packaging then send an email with clear pictures to sales@miniaturesgift.com. This claim should be done upon receipt of item and no longer than
7 days from receipt. We will arrange a credit and/or replacement after receiving your claim.
 


Your responsibility

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the Australia Post. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. We are unable give a guaranteed time of delivery.  

1. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

2. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.  

3. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

    If you have any more questions or need further assistance please contact us on 61+402 387 729  during business hours or email sales@miniaturesgifts.com.

    Cancellation by Us

    We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

    Cancellation by You

    If you need to cancel an order, please contact us as soon as possible. We can only cancel orders before the goods are dispatched. After the dispatch of goods, no cancellation will be accepted. To find out if your order has been dispatched please contact us via email: sales@minaturesgifts.com.

    Copyright © Miniaturesgifts Melbourne, Victoria Australia
    enquires@miniaturesgifts.com